FREQUENTLY ASKED QUESTIONS

A Standard Cleaning is designed for ongoing upkeep and maintaining a clean, comfortable home. It focuses on surface-level cleaning in high-use areas such as kitchens, bathrooms, living spaces, and bedrooms. This type of cleaning is ideal for homes that are cleaned regularly and do not have heavy buildup. Standard cleanings help keep your home looking fresh between visits and are best suited for recurring service (weekly, bi-weekly, or monthly).

A Deep Cleaning is a more detailed and time-intensive service that goes beyond routine maintenance. In addition to everything included in a standard cleaning, a deep cleaning targets built-up dirt, grease, soap scum, and grime in areas that are not typically addressed during regular visits. This includes extra attention to baseboards, trim, high-touch surfaces, detailed bathroom and kitchen cleaning, and hard-to-reach or often-overlooked areas.

Deep cleanings are ideal for first-time customers, homes that haven’t been professionally cleaned in a while, seasonal resets, or before special occasions. Many clients start with a deep cleaning to establish a clean baseline and then transition to standard cleanings for ongoing maintenance.

No, we don’t accept cash. We only accept debit or credit cards as payment.

We don’t charge by the hour — we believe in transparent, flat-rate pricing that reflects the size of your home and the level of care you select. This allows our cleaning professionals to focus on precision and quality, not the clock. You’ll always know your exact price before booking — no hidden fees, no surprises, just exceptional service delivered with integrity.

At At Your Cleaning Service, we value flexibility and trust. While we don’t offer long-term contracts — you’re free to book as needed, with no commitments. However, many of our clients enjoy the convenience and savings of recurring cleanings, available on a weekly, bi-weekly, or monthly schedule.

Every service is booked easily online with transparent, upfront pricing. You can schedule your cleaning anytime — 24/7 — directly through our online booking page here.

Accurate booking details help us deliver the level of care and quality our clients expect. When you book based on your home’s true size — including the correct number of bedrooms/bathrooms and approximate square footage — it ensures your cleaner is properly scheduled, prepared, and given the right amount of time to complete a thorough, top-to-bottom clean.

Adding extra rooms at the time of service can impact both quality and scheduling, so providing accurate details upfront helps us maintain our high standards of consistency and reliability on every visit.

You can book your cleaning anytime — quickly and securely — through our online booking page here.

Our cleaners take pride in delivering exceptional results with every visit. That said, to protect your home, belongings, and our team, there are certain services we are unable to offer. These limitations are in place to ensure safety, quality, and consistency on every cleaning.

If you’re ever unsure about a specific request, we’re happy to clarify — simply contact us before your appointment and we’ll guide you through the best solution.

The following services fall outside the scope of what we provide:

• Performing cleaning while other services (construction, plumbing, painting, etc.) are in progress.

• Lifting or moving heavy furniture or appliances (e.g., refrigerators, stoves, large tables).

• Moving delicate or fragile décor such as artwork, vases, or framed pictures.

• Putting dishes away after washing (we’re happy to load the dishwasher, but we avoid handling your glassware and fine dishes to prevent damage).

• Cleaning any area that can’t be safely reached with standard tools or a step stool.

• Removing excessive pet hair from upholstery.

• Cleaning exterior windows.

• Cleaning or detailing mini blinds beyond light dusting — we have found that they are easily bent or damaged if anything beyond dusting is attempted.

• Removing strong odors such as smoke, mould, or pet waste — again, we will do our best.

• Cleaning the interior of dishwashers or washing machines.

• Cleaning light bulbs or fixtures that require disassembly.

• Cleaning homes with rodent or insect infestations.

• Removing paint, adhesive, or construction debris.

• Post-construction cleaning (This is available upon request and quoted in person. To inquire, contact us here).

• Deep carpet or floor treatments (steam cleaning, polishing, or waxing).

• Removing heavy wall or baseboard marks that may risk damaging paint.

If you have any questions about what’s included, please reach out — we’ll be glad to help you determine the best service for your home.

You can schedule your cleaning anytime — quickly and securely — through our online booking page here.

We understand that plans can change. You can easily cancel or reschedule your cleaning directly from your customer account — it only takes a few clicks.

If you prefer, you can also email us at hello@atyourcleaningservice.com

 or call/text us at (201) 734-3544, and we’ll be happy to assist.

To respect our cleaners’ time and scheduling, we kindly ask for at least 24 hours’ notice. Cancellations made within 24 hours of your appointment are subject to a $79 cancellation fee.

Absolutely! Contact us and we will work out all the details!

For most standard cleanings — such as one-, two-, or three-bedroom homes — we typically send one professional cleaner. For larger homes with four or more bedrooms, we may assign a team of two to ensure the job is completed efficiently and with the level of detail you expect.

If you’re on a tight schedule or have a special request, just let us know — we’ll do our best to accommodate.

You can schedule your cleaning anytime — quickly and securely — through our online booking page here.

Tips are never required, but always appreciated. Our cleaners take great pride in their work, and a gratuity is a thoughtful way to recognize exceptional service. There’s no set amount — we encourage you to give what feels right for you. If you choose to leave a tip, it can be given directly to your cleaner after the service.

Our customer support team is available Monday through Friday, from 8:00 AM to 8:00 PM, to assist with bookings, questions, and service updates.

You can book your cleaning anytime — 24/7 — directly through our online booking page here.

You can find our Terms & Conditions here.