FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About At Your Cleaning Service

What’s Included

  • Our Standard Cleaning service is designed to keep your home consistently fresh, tidy, and beautifully maintained. It’s ideal for regular upkeep — whether weekly, bi-weekly, or monthly — especially following an initial Deep Cleaning.

    This service focuses on maintaining the cleanliness and comfort of your home, ensuring every visit leaves your space looking spotless and feeling refreshed.


    Living Areas & Bedrooms

    • Vacuum/sweep/mop

    • Remove cobwebs

    • Dust all surfaces and items

    • Dust ceiling fans, light fixtures, blinds, and vents

    • Dust baseboards & window sills

    • Make beds

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    Bathrooms

    • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected

    • Toilets cleaned and disinfected

    • Floors cleaned and disinfected

    • Mirrors cleaned

    • Dust ceiling fans, light fixtures, blinds, and vents

    • Dust baseboards & window sills

    • Exterior of cabinets and drawers cleaned

    • Remove cobwebs

    • Carpeting vacuumed

    • Empty trash, wipe down trash can

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    Kitchen

    • Sweep/mop

    • Thorough dusting

    • Remove cobwebs

    • Sinks, fixtures, counters cleaned and disinfected

    • Exterior of appliances cleaned

    • Exterior of cabinets and drawers cleaned

    • Microwave cleaned and disinfected, inside and out

    • Dust ceiling fans, light fixtures, blinds, and vents

    • Exterior of range hood cleaned

    • Stove top, burners, drip pans, and knobs cleaned

    • Stainless steel polished

    • Empty trash, wipe down trash can

    • Switch plates wiped down

    • Doorknobs cleaned and disinfected

    You can book your cleaning services 24 hours a day on our booking page here.

  • Deep cleaning is perfect for clients who haven’t had their home cleaned professionally within the last month. We recommended a deep cleaning for first time clients, in order to give your cleaner the time they need to achieve the high-quality results you expect.

    Once that’s complete, our Standard Cleaning is the perfect choice for weekly, bi-weekly, or monthly follow-up cleanings.

     


    Living Areas & Bedrooms

    • Vacuum/Sweep/Mop

    • Remove cobwebs

    • Dust all surfaces and items

    • Clean ceiling fans and light fixtures

    • Dust blinds and vents

    • Make beds

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    • Wipe down door frames and door facings

    • Wipe down window sills

    • Vacuum baseboards

    • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)

    • Wipe down furniture

      

    Bathrooms 

    • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected

    • Toilets cleaned and disinfected

    • Floors cleaned and disinfected

    • Mirrors cleaned

    • Clean ceiling fans and light fixtures

    • Dust blinds and vents

    • Exterior of cabinets and drawers cleaned

    • Remove cobwebs

    • Carpeting vacuumed

    • Empty trash, wipe down trash can

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    • Wipe down door frames and door facings

    • Wipe down window sills

    • Wipe down baseboards

     

    Kitchen

    • Sweep/Mop

    • Thorough Dusting

    • Remove cobwebs

    • Clean ceiling fans and light fixtures

    • Dust blinds and vents

    • Sinks, fixtures, counters cleaned and disinfected

    • Exterior of appliances cleaned

    • Exterior of cabinets and drawers cleaned

    • Microwave cleaned and disinfected, inside and out

    • Exterior of range hood cleaned

    • Stove top, burners, drip pans, and knobs cleaned

    • Stainless steel polished

    • Empty trash, wipe down trash can

    • Switch plates wiped down

    • Doorknobs cleaned and disinfected

    • Wipe down door frames and door facings

    • Wipe down window sills

    • Wipe down baseboards

    • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)

    • Wipe down furniture

     

    You can book your cleaning services 24 hours a day on our booking page here.

  • Our Move-In/Move-Out Cleaning service provides a meticulous, top-to-bottom clean to prepare your home for its next chapter — whether you’re settling in or handing over the keys. We ensure every surface is refreshed, every corner is spotless, and the space feels truly move-in ready.

    To help us deliver the best results, please ensure the home is empty and that no other work (such as moving or repairs) is taking place during your scheduled service. Access to water and electricity is also required.

    If your home requires extra attention due to buildup or heavy wear, we may recommend adding a Deep Cleaning to ensure our team has the time needed to meet our high standards of care.

    For Move-In/Move-Out Cleanings, simply select the “Move-In/Out” option in the Extras section when booking — this allows us to tailor your service for a detailed, top-to-bottom clean.


    Living Areas & Bedrooms

    • Vacuum/Sweep/Mop

    • Remove cobwebs

    • Dust all surfaces

    • Clean ceiling fans and light fixtures

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    Bathrooms

    • Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected

    • Toilets cleaned and disinfected

    • Floors cleaned and disinfected

    • Mirrors cleaned

    • Clean ceiling fans and light fixtures

    • Cabinets and drawers cleaned inside and out

    • Remove cobwebs

    • Switch plates cleaned

    • Doorknobs cleaned and disinfected

    Kitchen

    • Sweep/Mop

    • Thorough dusting

    • Remove cobwebs

    • Clean ceiling fans and light fixtures

    • Sinks, fixtures, counters cleaned and disinfected

    • Appliances cleaned inside and out

    • Cabinets and drawers cleaned inside and out

    • Exterior of range hood cleaned

    • Stove top, burners, drip pans, and knobs cleaned

    • Stainless steel polished

    • Switch plates wiped down

    • Doorknobs cleaned and disinfected

    All Rooms

    • Wipe down window sills

    • Vents dusted and wiped down

    • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)

    • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

    You can book your cleaning services 24 hours a day on our booking page here.

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Other Helpful Info

  • No, we don’t accept cash. We only accept debit or credit cards as payment.

  • We don’t charge by the hour — we believe in transparent, flat-rate pricing that reflects the size of your home and the level of care you select. This allows our cleaning professionals to focus on precision and quality, not the clock. You’ll always know your exact price before booking — no hidden fees, no surprises, just exceptional service delivered with integrity.

  • At At Your Cleaning Service, we value flexibility and trust. While we don’t offer long-term contracts — you’re free to book as needed, with no commitments. However, many of our clients enjoy the convenience and savings of recurring cleanings, available on a weekly, bi-weekly, or monthly schedule.

    Every service is booked easily online with transparent, upfront pricing. You can schedule your cleaning anytime — 24/7 — directly through our online booking page here.

  • Accurate booking details help us deliver the level of care and quality our clients expect. When you book based on your home’s true size — including the correct number of bedrooms/bathrooms and approximate square footage — it ensures your cleaner is properly scheduled, prepared, and given the right amount of time to complete a thorough, top-to-bottom clean.

    Adding extra rooms at the time of service can impact both quality and scheduling, so providing accurate details upfront helps us maintain our high standards of consistency and reliability on every visit.

    You can book your cleaning anytime — quickly and securely — through our online booking page here.

  • Our cleaners take pride in delivering exceptional results with every visit. That said, to protect your home, belongings, and our team, there are certain services we are unable to offer. These limitations are in place to ensure safety, quality, and consistency on every cleaning.

    If you’re ever unsure about a specific request, we’re happy to clarify — simply contact us before your appointment and we’ll guide you through the best solution.

    The following services fall outside the scope of what we provide:

    • Performing cleaning while other services (construction, plumbing, painting, etc.) are in progress.

    • Lifting or moving heavy furniture or appliances (e.g., refrigerators, stoves, large tables).

    • Moving delicate or fragile décor such as artwork, vases, or framed pictures.

    • Putting dishes away after washing (we’re happy to load the dishwasher, but we avoid handling your glassware and fine dishes to prevent damage).

    • Cleaning any area that can’t be safely reached with standard tools or a step stool.

    • Removing excessive pet hair from upholstery.

    • Cleaning exterior windows.

    • Cleaning or detailing mini blinds beyond light dusting — we have found that they are easily bent or damaged if anything beyond dusting is attempted.

    • Removing strong odours such as smoke, mould, or pet waste — again, we will do our best.

    • Cleaning the interior of dishwashers or washing machines.

    • Cleaning light bulbs or fixtures that require disassembly.

    • Cleaning homes with rodent or insect infestations.

    • Removing paint, adhesive, or construction debris.

    • Post-construction cleaning (This is available upon request and quoted in person. To inquire, contact us here).

    • Deep carpet or floor treatments (steam cleaning, polishing, or waxing).

    • Removing heavy wall or baseboard marks that may risk damaging paint.

    If you have any questions about what’s included, please reach out — we’ll be glad to help you determine the best service for your home.

    You can schedule your cleaning anytime — quickly and securely — through our online booking page here.

  • We understand that plans can change. You can easily cancel or reschedule your cleaning directly from your customer account — it only takes a few clicks.

    If you prefer, you can also email us at hello@atyourcleaningservice.com

     or call/text us at (201) 734-3544, and we’ll be happy to assist.

    To respect our cleaners’ time and scheduling, we kindly ask for at least 24 hours’ notice. Cancellations made within 24 hours of your appointment are subject to a $79 cancellation fee.

  • Absolutely! Contact us and we will work out all the details!

  • For most standard cleanings — such as one-, two-, or three-bedroom homes — we typically send one professional cleaner. For larger homes with four or more bedrooms, we may assign a team of two to ensure the job is completed efficiently and with the level of detail you expect.

    If you’re on a tight schedule or have a special request, just let us know — we’ll do our best to accommodate.

    You can schedule your cleaning anytime — quickly and securely — through our online booking page here.

  • Tips are never required, but always appreciated. Our cleaners take great pride in their work, and a gratuity is a thoughtful way to recognize exceptional service. There’s no set amount — we encourage you to give what feels right for you. If you choose to leave a tip, it can be given directly to your cleaner after the service.

  • Our customer support team is available Monday through Friday, from 8:00 AM to 8:00 PM, to assist with bookings, questions, and service updates.

    You can book your cleaning anytime — 24/7 — directly through our online booking page here.

  • You can find our Terms & Conditions here.

Trust & Safety

  • We value your time and the dedication of our cleaning professionals. Because our cleaners are compensated for their time and effort, we do not offer refunds once a service has been completed. However, your satisfaction is our top priority.

    If anything doesn’t meet your expectations, please let us know within 24 hours. We’ll promptly schedule a return visit — within 7 days — to address any concerns and ensure your home is cleaned to our exacting standards, at no additional cost to you. Your satisfaction is our guarantee!

  • Every member of our team is personally interviewed and carefully vetted by our leadership. Each cleaner passes a full background check and meets our rigorous standards for professionalism, reliability, and attention to detail. We believe our team is our greatest strength — which is why only a select few earn the opportunity to represent At Your Cleaning Service.

  • The majority of our bookings are made online, and we take your privacy and security extremely seriously. Our booking platform is protected by extended validation SSL encryption, and all forms include an additional layer of 256-bit security.

     

    Payments are securely processed through Stripe, a trusted industry leader in online transactions, which uses its own advanced 256-bit encryption protocol.

  • Yes. Every cleaner completes a full background check as the final step in our thorough screening process — ensuring only trusted, reliable professionals enter your home.

  • We offer a 100% satisfaction guarantee. If something isn’t right, we’re here to make it right. Simply let us know, and our team will respond promptly to resolve the issue with care and professionalism — that’s our commitment to you.

Getting Started

  • Yes — we make it easy to tailor your cleaning to your needs. While our flat-rate pricing is based on your home’s total size, you can select “This Is Partial Cleaning Only” at checkout and specify the rooms or areas you’d like us to skip. Your price will automatically adjust to reflect your selections.

    This approach ensures your cleaner arrives fully prepared, with the right amount of time and focus to deliver the consistent, high-quality results that define every At Your Cleaning Service experience.

    You can schedule your cleaning anytime — effortlessly and on your own terms — directly through our online booking system here.

  • We price based on the number of bedrooms, bathrooms, and square footage of your home. Select the number, and the price is shown instantly on our booking page.

  • We proudly serve Jersey City, Hoboken, Union City, Weehawken, Bayonne, Newark, and Manhattan.

  • Yes — you can add extras like fridge, oven, or cabinet cleaning directly during checkout.

  • Yes. Our cleaners arrive fully equipped with professional-grade, eco-friendly products and supplies.

  • We focus on providing exceptional cleaning experiences, but we’re happy to refer trusted partners when possible — just ask!

Manage Your Account

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